Coinbase Adds Customer Support Phone Line

FinTech, Investing, News | September 22, 2017 By:

Coinbase has created a new customer support phone line in an effort to deal with unhappy customers.

The support line debuted on Wednesday for the billion-dollar exchange, which has been plagued by technical issues caused by bitcoin’s volatility. Coinbase will now offer phone support during business hours related to verification and locked accounts.


Reports: Phone Hijackings Lead to Crypto Thefts

Crime, FinTech, News | August 23, 2017 By:

Cryptocurrency exchanges apparently have a new security headache: mobile phone numbers.

Several published reports have indicated that hackers are hijacking phones by an old-fashioned scam – calling up telecommunications service providers, posing as the customer, and getting the phone number transferred to a device controlled by the hacker.


Report: IRS Can Identify Individual Bitcoin Holders

Crime, FinTech, Innovation, Investing, News, Regulation | August 22, 2017 By:

A report indicates the US Internal Revenue Service (IRS) has developed new software that can identify the owners of digital wallets, a tactic in its ongoing plans to track down bitcoin and other cryptocurrency holders who haven’t reported capital gains.

The Daily Beast discovered a contract between the IRS and a company called Chainalysis to identify wallet-holders.