Blockchain Pilot For Waste Management Planned By Indian City Of Bangalore

Blockchain, News | April 10, 2019 By:

The Bruhat Bengaluru Mahanagara Palike (BBMP) is planning to launch a blockchain pilot to address the complaints related to the Indian city’s garbage problem.

BBMP, the administrative body responsible for civic amenities and some infrastructural assets of the Greater Bangalore metropolitan area, partnered with Citizen Involved & Technology Assisted Governance (CITAG), a local nonprofit organization, to pilot test a blockchain solution that could foster transparency and accountability in the region’s waste management system.

“CITAG approached us with a proposal that they would develop a blockchain-based complaints grievance system at their own cost,” said Randeep D, BBMP Special Commissioner. “Blockchain technology will make it tamper-proof. So all players on the platform can see actions that have been taken regarding a complaint. There is a lot of data integrity and transparency involved in having such a blockchain-based helpline. Different stages of the redressal will be visible to everybody.”

The system will reportedly allow the complainants to post their reactions vis-a-vis their satisfaction to the steps taken to address their complaints.

“This level of transparency will exist so that there is some pressure on officials also to deliver on the ground and so that it reflects online as well,” Randeep added.

GR Chandran, co-founder of CITAG, said that they have got a green signal from the BBMP and the pilot is expected to begin in the first week of June.

“The key differentiating factor will be — you will have better information about the complaint you are raising, that is not just the status of the complaint but also exact information of who is currently handling the problem, when it is expected to get resolved,” Chandran said. “If it is not resolved within the expected time period, it will be escalated and will get more traction within BBMP. We also plan to launch a rating/ review system with respect to complaint redressal based on jurisdiction or staff member.”